Consignment Sales
Our Commitment to You
We understand that handing over your stock to a third party requires trust — especially at a time when, sadly, not every business in this industry has acted with integrity. This section sets out plainly what you can expect from us, and what protections you have if we ever fall short.
We will always act in your best commercial interest. Because our commission is a percentage of what your items sell for, we have a direct financial incentive to achieve the highest possible price — your success is our success.
We will be transparent. You will receive a clear sale statement for every item sold, showing exactly what it sold for, what costs were deducted, and what is being paid to you. There are no hidden fees.
We will not hide behind the company structure if we behave badly. If a loss you suffer is caused by our gross negligence — meaning we failed to take basic reasonable care — we will put it right, either by reimbursement or agreed settlement. If a director of this company were ever to act dishonestly or fraudulently in a way that caused you loss, that director can be held personally liable under English law. We include this not because we expect it to happen, but because we want you to know that the corporate structure is not a shield for dishonest conduct.
Your stock remains your property at all times until it is sold. We never purchase your stock — we sell it on your behalf as your agent. This means your goods cannot be used to settle any debts of this business.
The numbered clauses below are the legally binding terms. This section does not override them — it simply explains, in plain English, the spirit in which we operate.
1. Definitions and Interpretation
In these Terms and Conditions:
| "Company" | ReDirect Liquidations Ltd, trading as Carbo Liquidations, a private limited company registered in England and Wales (Company No. 17229914), with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, trading from Unit 3, Atlantic House, 65-73 Aqueduct Street, Preston, PR1 7RE. |
| "Client" | The business, sole trader, or individual who consigns Stock to the Company under a Consignment Agreement. |
| "Stock" | Any goods, items, or products delivered by the Client to the Company for sale on a consignment basis. |
| "Consignment Agreement" | The signed agreement between the Company and the Client incorporating these Terms. |
| "Net Sale Proceeds" | The final amount received from a buyer after deduction of all Selling Costs. |
| "Selling Costs" | All third-party costs directly attributable to a sale, including but not limited to: eBay/platform selling fees, PayPal/payment processing fees, postage and packaging materials. |
| "Commission" | The Company's fee as a percentage of Net Sale Proceeds, as set out in Clause 5. |
| "Client Payout" | Net Sale Proceeds less Commission, payable to the Client. |
| "Unsold Stock" | Any Stock that has not been sold within the Unsold Period specified in the Consignment Agreement. |
2. Nature of the Arrangement
2.1 The Company acts as a consignment agent and reseller on behalf of the Client. The Company does not purchase the Stock. Title to the Stock remains with the Client until the point of sale to a third-party buyer.
2.2 The Company will use reasonable efforts to sell the Stock at the best achievable price. The Company may, at its discretion, list Stock on eBay, Facebook Marketplace, its Discord community, or any other sales channel it deems appropriate.
2.3 The Client acknowledges that the Company handles mixed stock from multiple sources and operates a commercial resale business. The Company cannot guarantee the timing or price of any sale.
2.4 The Company is not an employee, partner, or joint venture partner of the Client. Nothing in this arrangement creates any agency relationship beyond the limited authority to sell Stock on the Client's behalf as described herein.
2.5 The Client warrants that they are the lawful owner of all Stock submitted, that the Stock is free from any third-party claims, liens, or encumbrances, and that the Client has full authority to consign it for sale.
3. Stock Intake and Condition
3.1 The Client is responsible for delivering Stock to the Company at Unit 3, Atlantic House, 65-73 Aqueduct Street, Preston, PR1 7RE, or by agreed courier at the Client's cost.
3.2 The Company will acknowledge receipt of Stock and conduct a basic intake check. Any items that are visibly damaged, incomplete, or otherwise unsaleable at intake may be rejected and returned to the Client at the Client's cost.
3.3 The Company reserves the right to decline to accept any Stock it reasonably considers to be: counterfeit, stolen, subject to a recall, unsafe, or likely to breach any applicable laws or platform selling policies.
3.4 The Client must provide accurate descriptions of Stock where known, including any known faults, missing accessories, or relevant product information. Providing false or misleading information may result in the Client bearing liability for any resulting buyer claims.
3.5 The Company will assign a condition grade (A, B, C, or D) to each item or lot based on its assessment at intake or during processing. This grading will inform how items are listed and priced.
3A. Counterfeit and Prohibited Stock
3A.1 Where the Company reasonably suspects or determines at any point that any item of Stock is counterfeit, a copy, or an unauthorised reproduction of a trademarked or protected product, the Company will immediately remove that item from sale (or not list it) and will notify the Client in writing.
3A.2 Suspected counterfeit Stock will be withheld by the Company and will not be returned to the Client, sold, or disposed of independently. The Company will retain such items pending the outcome of any investigation or legal process, and reserves the right to surrender them to the relevant brand owner, Trading Standards, the Police, or any other competent authority as required by law or as the Company considers necessary in the circumstances.
3A.3 The Client warrants that no Stock submitted is counterfeit, unlicensed, or in breach of any intellectual property rights. Where counterfeit Stock is identified, the Client accepts full liability for any resulting legal consequences, costs, fines, or third-party claims made against the Company arising from that Stock.
3A.4 The Company's decision to withhold suspected counterfeit Stock is made in compliance with its obligations under UK law, including but not limited to the Trade Marks Act 1994 and the Fraud Act 2006. No compensation will be payable to the Client for Stock withheld under this clause.
3A.5 The identification of counterfeit Stock constitutes a material breach of these Terms by the Client, entitling the Company to terminate the Consignment Agreement immediately under Clause 9.4 and to report the matter to the relevant authorities without further notice to the Client.
4. Pricing and Listing
4.1 The Company will research current market prices using tools including eBay sold listings, Keepa price history data, and live competitor analysis before listing each item. It is always in the Company's commercial interest to achieve the highest possible sale price, as its Commission is calculated as a percentage of Net Sale Proceeds. The Client can therefore be confident that the Company will make every reasonable effort to maximise the sale price of each item.
4.2 The Company operates a liquidation business with limited storage capacity. Stock that is not selling or has been sitting unsold for a period of time creates a cost to the business in terms of space and resource. Where items are not moving at the listed price, the Company reserves the right to reduce the listing price over time in order to achieve a sale and recover storage space. The Company will use its commercial judgement to balance achieving the best price with the practical need to turn stock over within a reasonable timeframe.
4.3 The Client acknowledges that the purpose of consigning Stock to the Company is to liquidate dead stock and convert it back into cash. The nature of liquidation means that items will not always sell at or above the Client's original cost of goods (COG) or purchase price. The Company is not a retailer and makes no guarantee that the Client will recover their cost price. Any loss the Client makes relative to their own COG or purchase price is entirely the Client's own risk and responsibility, and the Company accepts no liability for such losses.
4.4 Where the Client wishes to record their COG or purchase price for reference purposes, this may be noted in the Client portal. However, this figure does not constitute a Minimum Sale Price and does not restrict the Company's ability to price and sell items as it sees fit. The Company is under no obligation to achieve or attempt to achieve the Client's cost price.
4.5 Where the Client wishes to set a binding Minimum Sale Price for a specific item, this must be agreed in writing with the Company prior to listing. The Company will not accept offers below an agreed Minimum Sale Price without first contacting the Client. The Client accepts that setting a Minimum Sale Price may significantly delay or prevent the sale of that item, and that unsold Stock will be dealt with in accordance with Clause 7.
4.6 The Company may at its discretion offer promotional pricing, bundle listings, best-offer options, or accept reduced offers where it considers this to be in the best commercial interest of both parties. The Company will not be held liable for a sale price that, in hindsight, the Client considers to have been too low, provided the Company acted in good faith and in accordance with current market conditions at the time of sale.
4.7 The Company is authorised to handle all buyer communications, process payments, and dispatch items on behalf of the Client.
5. Commission and Client Payouts
5.1 The Company's Commission is charged as a percentage of Net Sale Proceeds (i.e. after deduction of all Selling Costs) as follows:
| Final Sale Price | Commission Rate (on Net Sale Proceeds) |
|---|---|
| Below £200 | 20% of Net Sale Proceeds |
| £200 and above | 15% of Net Sale Proceeds |
5.2 The Company will provide a sale statement detailing the sale price, Selling Costs, Commission, and Client Payout for each item or batch sold.
5.3 Client Payouts are processed on a monthly cycle to allow all sales within a calendar month to clear and any buyer return or refund windows to expire. The schedule is as follows: all items sold within a given calendar month will be collated, and payment will be made no later than the 5th working day after the end of the following calendar month. For example, items sold during May will be paid no later than the 5th working day after the end of June (i.e. by early July). The Company may pay earlier at its discretion, but the 5th working day after the end of the following month is the guaranteed deadline. This cycle ensures no payout is made before the applicable buyer return period has fully elapsed. The Client must provide valid UK bank details prior to any payout being processed.
5.4 The Company is not liable for delays in payout caused by platform payment holds, unresolved buyer disputes, or banking delays outside the Company's reasonable control. Where an item sold in a given month is subject to an open buyer dispute or return at the time payout is due, that item's proceeds will be withheld and included in the following month's payout cycle once the matter is resolved.
6. Insurance and Risk
6.1 The Company holds business insurance covering its premises, its own trading stock, and, as bailee, third-party goods held in its custody at Unit 3, Atlantic House, 65-73 Aqueduct Street, Preston, PR1 7RE. This bailee cover means that Client Stock physically present at the Company's premises is included within the Company's policy. However, this cover has aggregate and per-item limits that may not be sufficient to cover the full value of all Client Stock held at any one time. The Company makes no warranty that its insurance will meet any specific Client's valuation of their Stock.
6.2 Clients are strongly advised — and for consignments with a declared value exceeding £1,000, required — to maintain their own insurance policy covering stock held at third-party premises (sometimes called "goods in transit" or "stock at third-party locations" cover). This dual-layer approach ensures that any gap between the Company's bailee cover and the Client's own valuation of their Stock is the Client's responsibility to address. The Company accepts no liability for any shortfall between its insurance recovery and the value the Client places on their Stock.
6.3 Where Stock is lost or physically damaged whilst in the Company's possession, the Company's liability is limited to the lower of: (a) the amount the Company actually recovers under its insurance policy for that item; or (b) the current market resale value of the item at the time of the loss, assessed using live market data. The Company will not be liable for any amount exceeding this cap. This cap does not apply where loss or damage is caused by the Company's gross negligence or deliberate act — in such cases, Clause 6A applies.
6.4 Subject to Clause 6A, the Company is not liable for any loss of profit, consequential loss, indirect loss, or loss arising from delay in selling Stock, whether or not such loss was foreseeable.
6.5 Risk in an item of Stock passes from the Company to the buyer at the point of dispatch or collection by that buyer.
6A. Gross Negligence, Fraud, and Director Personal Liability
6A.1 Nothing in these Terms limits or excludes the Company's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which liability cannot lawfully be excluded or limited under English law.
6A.2 Where a Client suffers loss of Stock or proceeds directly caused by the gross negligence of the Company or its staff — meaning a serious or reckless failure to take basic reasonable care of the Client's property or money — the Company will take responsibility for that loss. The Company will either reimburse the Client for the loss suffered or negotiate a fair settlement in good faith. "Gross negligence" in this context means conduct falling significantly below the standard of a reasonably competent operator; it does not include losses arising from ordinary commercial judgement, market conditions, buyer behaviour, or platform policies.
6A.3 Where a director of the Company deliberately and dishonestly misappropriates, conceals, or converts Client Stock or Client proceeds for personal gain — conduct that would constitute fraud within the meaning of the Fraud Act 2006 or theft within the meaning of the Theft Act 1968 — that director may be held personally liable by the Client, notwithstanding the separate legal personality of the Company. The Company's corporate structure is not intended as, and will not be used as, a shield against personal liability for dishonest conduct by its directors. The Client's right to pursue the responsible individual personally in such circumstances is expressly acknowledged and preserved.
6A.4 For the avoidance of doubt: the limitation of liability in Clause 6.3 (insurance cap) does not apply to claims arising under Clauses 6A.2 or 6A.3. Those claims are not subject to any cap and are assessed on their actual loss.
6A.5 The Company acknowledges the importance of trust in this industry. Clients are entitled to expect that their stock and proceeds are handled honestly, transparently, and with reasonable care at all times. These terms reflect that commitment.
7. Unsold Stock
7.1 Stock that remains unsold after the Unsold Period specified in the Consignment Agreement will be subject to the following options, as selected by the Client:
- Return to Client: The Company will arrange return of unsold Stock to the Client at the Client's cost. The Client must confirm a return address and cover return postage within 10 working days of notification.
- Liquidation: The Company may liquidate unsold Stock at the best price achievable (which may be pennies on the pound). Any proceeds will be remitted to the Client after deduction of any outstanding amounts owed to the Company. The Company makes no guarantee of any minimum recovery.
- Disposal: The Client may authorise the Company to dispose of or donate unsold Stock at no charge to either party.
7.2 If the Client does not respond to the Company's notification within 14 days of the Unsold Period ending, the Company reserves the right to liquidate or dispose of the Stock without further liability to the Client.
7.3 The Company may charge a reasonable storage fee for Stock held beyond the Unsold Period where the Client has not arranged collection or given disposal authorisation. Any such fee will be agreed in advance and notified in writing.
8. Buyer Returns and Disputes
8.1 The Company will handle all buyer-facing returns and disputes in accordance with the relevant platform's policies (e.g. eBay Money Back Guarantee).
8.2 Where a buyer return is accepted due to an item being not as described or faulty in a manner not disclosed by the Client at intake, any resulting refund or loss will be deducted from the Client's payout. The Client may be required to reimburse the Company for amounts already paid out.
8.3 Where a return is accepted due to a buyer changing their mind (and the item is returned in the same condition), the item will be re-listed where possible with no charge to the Client.
8.4 The Company is not liable for buyer disputes arising from inaccurate information provided by the Client about the Stock.
9. Termination
9.1 Either party may terminate the Consignment Agreement by giving 14 days' written notice.
9.2 Upon termination, the Company will complete any sales already in progress and remit the relevant Client Payout in the usual timescale.
9.3 Any unsold Stock remaining at termination will be dealt with in accordance with Clause 7, unless otherwise agreed in writing.
9.4 The Company may terminate immediately and without notice if the Client: provides fraudulent or misleading information; submits Stock that is counterfeit, stolen, or unsafe; or otherwise breaches these Terms in a material way.
10. Confidentiality
10.1 Both parties agree to keep confidential any commercially sensitive information exchanged in connection with this arrangement, including pricing strategies, client lists, and operational processes.
10.2 This obligation does not apply to information that is publicly available or that either party is required to disclose by law.
11. Data Protection
11.1 The Company processes Client personal data in accordance with the UK GDPR and the Data Protection Act 2018, solely for the purpose of operating the consignment arrangement.
11.2 Client data will not be shared with third parties except as necessary to fulfil sales (e.g. passing a delivery address to a courier) or as required by law.
12. Governing Law
12.1 These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12.2 The parties agree to attempt to resolve any dispute through good-faith negotiation before commencing legal proceedings.
13. Changes to These Terms and the Service
13.1 The Company may amend these Terms or change the operational specifics of the Service from time to time. This includes the Unsold Period, commission rates, payout schedule, or any other arrangement-specific term.
13.2 Where the Company makes a material change to these Terms or the Service, the Company will notify affected Clients in writing (via the email address on file) with at least 30 days' notice before the change takes effect.
13.3 During the notice period, the Client may either (a) accept the change by continuing to use the Service, or (b) terminate the Consignment Agreement under Clause 9 and arrange return of any unsold Stock.
13.4 Continued submission of new Stock to the Service after the notice period has elapsed constitutes acceptance of the changed Terms.
13.5 Minor changes, clarifications, or corrections that do not materially affect the Client's commercial position may be made without notice.